New hotline aims to tackle bank scams

A new trial hotline launches today to help customers who believe they are being scammed by someone pretending to be from an official body, such as their bank, HMRC or a parcel delivery company.

How does the new hotline work?

The new number is 159 (it goes diagonally across your mobile keyboard!). It will run for a 12-month trial period to begin with.

When you call the number, you’re put through to your bank. You can then tell bank staff about the contact you’ve received, and they will be able to tell you whether it is genuinely from your bank, or from scammers.

It is being organised and funded by Stop Scams UK, a new industry body supported by the Financial Conduct Authority and Ofcom, the communications regulator, as well as banks and Global Cyber Alliance, an internet security company. Banks hope that the move will stop their customers losing hundreds of millions of pounds to scammers each year.

Other ways to stay safe from scams

Know how to spot a fake email. Tell-tale signs of a dodgy email include:

• any request for your financial details
• a generic greeting like ‘Dear Sir/Madam’ rather than your actual name
• poor spelling and grammar
• a financial incentive, such as an offer of a refund.

You can see an example in this blog about a fake email claiming to be from the Financial Conduct Authority.

Don’t open email attachments unless you are completely confident that they’re safe. Scam emails often have attachments that when opened infect your computer or phone with malware. This can give scammers access to your passwords and personal details.

Take care when shopping online

• Has something on a social media ‘marketplace’ page taken your eye? Do some research before buying anything from someone you don’t know.
• It’s a good idea to ask a friend or family member for a second opinion before completing the purchase.
• Visit Action Fraud’s website for more information on how to shop online safely, including how to spot a fake website.

Protect your devices from the latest threats

Always install the latest software and app updates to protect your phone, tablet or computer. You can find information on how to update your devices on the National Cyber Security Centre.

Be aware of doorstep scams

• Turn away any strangers offering services such as cleaning.
• Don’t give your cash, bank cards or credit cards to anyone offering to run errands for you.
• Ask for ID from anyone who says they are from a health service, utilities company or similar.
• Make sure your older and vulnerable loved ones are alert to these risks too.

For further advice about how to protect yourself and your money, visit:

• the FCA’s ScamSmart website
• Take Five To Stop Fraud.