Meet the team: Ian

This month, we had the pleasure of chatting with our Communications Director, Ian. The voice of Financial Wellness Group, Ian is responsible for keeping you- our customers- up to date with everything that is going on and making sure you get everything you need. We’re glad you didn’t become a Doctor, Ian, we’d be lost without you!

Tell us about your role at FWG?

As Director of Communications, I am responsible for Financial Wellness Group’s external communications – such as our social media, as well as our engagement with journalists and policymakers.  I also coordinate a lot of customer research, to help ensure we are focused on delivering to our customers’ needs.

What led you to this career?

I love writing, so suppose a career in communications was a natural fit for me.  I started out at a building society, before working for a price comparison website.  I’ve been at Financial Wellness Group for over 10 years now.

What is your favourite thing about FWG?

Our customers.  I am lucky enough to have met quite a few customers over the years when doing market research. It’s a privilege to hear their stories, and it is lovely to learn how we are helping customers get their finances (and often their lives) back on track.

What’s a work-related accomplishment that you’re really proud of?

I’ve worked with some fabulous people and (I hope) been able to mentor and support them to develop their careers. It is great to see many of them getting promoted and doing really well.

What’s your favourite book?

As a kid, I devoured Swallows and Amazons and the other books by Arthur Ransome.  I loved the freedom the characters had, sailing small boats in the lake district and having adventures.  Sadly, the books seem really dated these days.

What’s one hobby you would love to get into?

I can’t afford any new hobbies!  I like sailing (I have a small dingy) and cycling, and they both take too much time and money.

What’s the best advice you’ve ever been given?

Be kind, and don’t judge other people – you never know what is going on in their lives.

What was your dream job growing up?

I grew up wanting to be a doctor.  Unfortunately, the medical schools thought otherwise – although to be honest, I think patients may have had a lucky escape!

 

Last month we interviewed the lovely Elle, read more about her here!