Customer LoginAfter listening to customers, we’re expanding our range of services beyond debt solutions.
The Financial
Wellness Group
Whether customers are looking to take control of their finances, support beyond their existing plan or are trying to budget for the future, we are always here when they need us.
Let's get started
Our mission & guiding principles
To us it’s personal
Our service comes from the heart as much as it does the training manual… we are driven to go “above and beyond” in our efforts to improve our customers’ financial health.
We inspire confidence
We help people sleep better at night… our knowledge and expertise make us the safest pair of hands around
We’re about relationships not transactions
Customers aren’t commodities in our world. We see the human context and challenges people face and take a long term view of their financial health/wellbeing
We help people see a way forward
Customers rely on us to guide them through the issues they face and get them back to being in control of their finances. We signpost and we simplify
Our mission & guiding principles
To us it’s personal
Our service comes from the heart as much as it does the training manual… we are driven to go “above and beyond” in our efforts to improve our customers’ financial health
We inspire confidence
We help people sleep better at night… our knowledge and expertise make us the safest pair of hands around.
We’re about relationships not transactions
Customers aren’t commodities in our world. We see the human context and challenges people face and take a long term view of their financial health/wellbeing.
We help people see a way forward
Customers rely on us to guide them through the issues they face and get them back to being in control of their finances. We signpost and we simplify.
Live More. Stress Less.
What’s new for
our customers?
Online access to their plan details at any time
Access to help and advice tools
Keep up to date, with outstanding balance, time remaining and upcoming payments.
Manage payments - Stay on track by viewing or setting up a new Direct Debit.
View documents and messages we send.
What does this mean for
our lender partnerships?
Expanding our digital tools – like the Creditor Portal - to give you all the information you need.
Support early interventions for customers – to avoid defaulting on payments.
Enhancing the way we use Open banking and Credit reference tools – to provide you with deeper customer insights.
Building deeper partnerships with you to shape the future of debt advice and solutions.
What’s new for our customers?
To enhance our existing service the Financial Wellness Group have launched a range of new features, at no extra cost to the customer:
Online access to their plan details at any time
Access to help and advice tools
Great discounts on everyday shopping
Online platform to have a consultation with a GP in minutes (VideoDoc)
Counselling services with experts to support customers’ mental health and wellbeing
What does this mean for our lender partnerships?
For more than 25 years we’ve helped over 1 million people and currently manage over £1.1billion of debt, with over £90m to be returned to creditors in 2020, which means we are already able to provide a best-in-class experience.
But now, as the Financial Wellness Group we will extend our openness, transparency and support with our ambitious plans to innovate further by:
Expanding our digital tools – like the Creditor Portal - to give you all the information you need.
Support early interventions for customers – to avoid defaulting on payments.
Enhancing the way we use Open banking and Credit reference tools – to provide you with deeper customer insights.
Building deeper partnerships with you to shape the future of debt advice and solutions.