Everything you need to know about the Financial Wellness Group app and your IVA

After an anticipated wait, we are happy to announce the arrival of our new app, available to all IVA Customers. We want to make your time with us effortless, and have created this app to make accessing documents, updating your personal details, reading FAQs and many more fantastic features, as easy as possible. If you’d like to make the most of this free service, all you need to do is download the Financial Wellness Group app from the Google Play or App Store and sign into your online account (or register if you haven’t already).

All the information you’ll need

We wanted to make accessing important documents and details of your plan simple and easy. Rather than giving us a call, you can access all this information via the app; all you need to do is download it, set up your account and you’re good to go. Whether you’d like to read over the standard terms of your proposal or want to double check your expected end date, you can do all of this via the ‘My IVA’ tab via the ‘Dashboard’ tab.

Access your personal details

Updating your personal details is a simple task, but if you don’t have the time to call one of our advisers, or you dislike talking on the phone, it can be a chore. Our app allows you to access and update your personal details without contacting us directly. This can be almost anything from a change of phone number to a new email address; simply login to your account and update them by clicking on the ‘My Details’ tab.

 

Paperless Correspondence

Any correspondence from us now be accessed via the app. From updates about your plan to information requests & reminders, you’ll have all the information you need online by clicking the ‘Message’ icon.

 

Setting up direct debits has never been easier

You’re more likely to keep on track with your payments and avoid arrears charges by setting up a direct debit. But don’t worry, there’s no need to call us. You can do this via the app by clicking on the ‘Your Payment’ icon on your dashboard and setting the right payment date for you. And if you need to double check when your next payment date is, and the amount that is going to be taken, you can check this via the same page as well.

FAQs

Finally, if you’ve started your IVA but would like to read more about how they work, you can access our detailed FAQ page which should clear up any question you may have. Simply click the ‘More’ icon and select ‘Help and FAQs’ to read them at a time that is most convenient for you. If you have further questions, you can contact us directly within the app as well, just press the ‘Contact Us’ icon  and send us an email.

 

Are you on a Debt Management Plan rather than an IVA? No problem, check out our round-up of features especially for you. https://www.financialwellnessgroup.co.uk/blog/everything-you-need-to-know-about-the-financial-wellness-group-app-and-your-debt-management-plan/