Meet the Team: Zoe

For many people, working from home has been challenging, unfamiliar and lonely. And the same applies to our incredible staff, who’ve worked harder than ever to help support, encourage and inspire customers whilst facing their own trials. As our first newsletter of 2021, we would like to congratulate and thank our fantastic workforce for their continued hard work and dedication. If this is your first time reading, we will be introducing a member of our team each month so that you’re able to get to know some of the faces behind our brand. After all, we couldn’t have gotten through 2020 without them!

Tell us about your role at FWG? 

I am a Payment distributor for customers on a Debt Arrangement Scheme (DAS).  The day varies from calculating customer balances, speaking to customers for payment queries or creditor issues, to loading newly approved DAS cases.  It’s always busy but we have a great team.

What’s one thing that surprised you about working at FWG? 

I would feel proud to work for such a great company.  Financial Wellness Group not only cares for its customers but the employees too.

What’s the best bit of advice that you could give to our customers?

Don’t think twice about contacting us.  We are all here to help the best way we can and will never judge. We just want to help our customers get the best solution for them and are here for all their queries or concerns.

Name one thing you would take to a desert island and why?

Some kind of music device, it doesn’t have to be a phone, just something I can play music on.  Music helps me in so many ways – makes me feel energised, comforts me, entertains me.

If you could eat only one meal for the rest of your life, what would it be?

Sounds boring, but a chicken salad with fries!  The chicken has to be covered in a Piri Piri mayonnaise to spice It up!

What TV show or movie do you absolutely refuse to watch, why? 

Eastenders – it’s just so depressing!

Who would you most like to switch places with for a day? It could be anyone! Even a person or an animal!

Richard Branson – and spend the day at Necker Island